Privacy Policy

Cigna is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

If you respond to any of the requests for information in our feedback service you may as a result submit to us your email address. It is our policy not to pass email addresses to any third parties without first obtaining your consent.

We may use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.


A 'Cookie' is something we will download to your computer when you visit our web pages. Our Cookies provide us with non-personal statistical information about what you do on the website. We use this data to improve the services on our site and to refine your experience of using our site.

When you visit this website, Cigna logs your IP address (this is your computer's individual identification number for internet connection) and captures and stores session information such as the type of browser used. This information is automatically logged by our web server and is only used for system administration. We use Cookies, but only to maintain the integrity of your online session with us and to allow our customers to navigate the site. Our Cookies do not allow us to capture or store any personal information, we therefore consider them to be 'privacy neutral'.

How we protect your information

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

Your consent

By submitting any of your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way.

Continued use of the service will signify that you agree to any such changes.